Privacy Policy

Uplift Medical Supply LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, address, phone number, email address
• Insurance information: PPO insurance card details, policy numbers
• Health-related information: Only as necessary to fulfill your equipment needs (e.g., prescription details, injury type)
• Payment information: Payment method details at the time of sale (we do not store full card numbers)
• Website usage data: IP address, browser type, pages visited (via standard web analytics)

2. How We Use Your Information

We use collected information to:

• Process your purchase and provide DME products
• Coordinate with your PPO insurance provider
• Respond to inquiries and customer service requests
• Comply with legal and regulatory obligations
• Improve our website and services

3. Health Information (HIPAA Notice)

To the extent that we handle protected health information (PHI) as a supplier of durable medical equipment, we comply with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA). We do not sell, share, or disclose your health information to third parties except as required to fulfill your order or as required by law.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Your PPO insurance provider to process claims
• Vendors or service providers who assist in business operations (under confidentiality agreements)
• Law enforcement or regulatory authorities when required by law

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by Virginia state law and applicable federal regulations.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of any non-essential communications

To exercise any of these rights, contact us at 703-716-3890.

8. Cookies & Website Tracking

Our website may use cookies or similar tracking technologies for basic functionality and analytics. You may disable cookies in your browser settings; doing so may affect some website features.

9. Children's Privacy

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us:

• Phone: 703-716-3890
• Address: 4310 Ridgewood Center Drive, Woodbridge, VA 22192
• Hours: Monday–Friday, 10:00 AM – 4:00 PM