Refund & Return Policy

At Uplift Medical Supply LLC, we want you to be fully satisfied with your purchase. Please read our Refund and Return Policy carefully before completing your purchase.

1. Return Window

We accept returns within 14 days of the original date of purchase. To be eligible for a return, the item must be:

• Unused and unworn
• In its original packaging with all tags and components intact
• In resalable condition
• Accompanied by proof of purchase (receipt or order confirmation)

2. Non-Returnable Items

The following items are not eligible for return or refund due to health, hygiene, and safety regulations governing durable medical equipment:

• Items that have been worn, used, or tried on
• Items removed from sealed packaging
• Custom-fitted or custom-ordered braces
• Items marked as final sale at the time of purchase
• Items damaged due to misuse, neglect, or improper care

3. How to Initiate a Return

To initiate a return, contact us within 14 days of your purchase:

• Phone: 703-716-3890
• In Person: 4310 Ridgewood Center Drive, Woodbridge, VA 22192
• Hours: Monday–Friday, 10:00 AM – 4:00 PM

Please have your proof of purchase ready when contacting us. Items must be returned in person to our Woodbridge location. We do not currently accept mail-in returns.

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method
• PPO insurance-related refunds are subject to coordination with your insurance provider and may take longer

5. Exchanges

We offer exchanges for items of equal or lesser value if the original item is eligible for return per Section 1 above. Exchanges are subject to product availability. Please call us at 703-716-3890 to discuss exchange options before coming in.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at 703-716-3890. We will make it right — either by replacement, exchange, or refund at our discretion — at no additional cost to you.

7. Insurance Purchases

For items purchased using PPO insurance, refunds and returns must be coordinated with both Uplift Medical Supply and your insurance provider. We will assist you in this process to the best of our ability. Contact us directly for guidance.

8. Contact for Return Questions

If you have any questions about this policy, please reach out:

• Phone: 703-716-3890
• Address: 4310 Ridgewood Center Drive, Woodbridge, VA 22192
• Hours: Monday–Friday, 10:00 AM – 4:00 PM